Refund Policy

Refund Policy
Last Updated: 10/07/2025

At Maestro Enterprises FZ LLC, we take pride in delivering high-quality consultancy and professional services. Your satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be issued.

1. General Policy

Due to the nature of our services, all payments made for consultancy, advisory, or related professional services are generally non-refundable once the service has commenced or been delivered.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

Duplicate Payment: If you are charged more than once for the same service due to a technical error.
Service Not Delivered: If you paid for a service that was not initiated or delivered by Maestro Enterprises FZ LLC.
Cancellation Before Start: If you cancel a service before work has commenced and within a reasonable time frame, typically within 3 business days from the payment date.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Change of mind after the service has begun
Delays caused by the client, including lack of communication or incomplete information
Partial completion of service where deliverables have been shared
Digital products or customized reports already delivered

4. Refund Request Procedure

To request a refund, please contact us at:

📧 info@maestroe.ae
📞 +971 50 616 4847

Include the following in your request:

Full name
Contact details
Service purchased
Date of payment
Reason for refund request
Proof of payment (receipt or transaction ID)

We will review your request and respond within 5–7 business days.

5. Refund Processing

If a refund is approved, it will be processed using the original method of payment. Please allow up to 10 business days for the funds to appear in your account, depending on your payment provider.

6. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. The updated policy will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about our Refund Policy, please contact:

Maestro Enterprises FZ LLC
Floor 4, Building C-29, Khalifa Park, Abu Dhabi, UAE
Email: info@maestroe.ae
Phone: +971 50 616 4847